Security & Governance: Implement enterprise security controls on-site, including IAM policy management, network security groups, encryption standards, and local regulatory compliance rules.
Operations & Troubleshooting: Perform real-time technical troubleshooting, root-cause analysis (RCA), and operational support directly within the client environment.
Client Engagement: Communicate technical progress, document architecture setups, and provide technical advisory to local stakeholder teams.
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Maintain and harden existing sites — firmware, switch configs, IP documentation, rack hygiene, cable labelling, replacing failing routers and APs with minimal store downtime.
Reduce repeat work — when the same fault appears at three stores, you raise it, script around it or propose the permanent fix.
Support endpoints — in-store PCs, terminals and printers, remote support via SSH / RDP / RustDesk / MeshCentral / Intel AMT.
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Develop and maintain reusable Terraform modules and Ansible roles/playbooks to ensure infrastructure is consistent, repeatable, and maintainable across environments.
Build and improve CI/CD and GitOps workflows that enable safe, repeatable, and efficient application deployments.
Improve platform reliability through effective monitoring, logging, alerting, observability, capacity planning, and performance optimization.
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