Payables : managing vendor's billing, accounts payable, invoice processing, payment 3 way match verification and tracking.
Receviables
Receivables billing & Invoicing Support — Prepare draft invoices and billing schedules for review by the Finance specialist / Finance Manager; verify supporting documents (Sales orders, vouched to technical proposal sent to customer, promotional offered reflects in billing ,work completion and commissioning records, etc.) before invoicing; update invoice issuance logs and billing trackers; distribute approved invoices to customers through the designated channel (email, official company business whatsapp)
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Support sourcing activities for technical and non-technical purchases, including RFQs, quotation comparison, and vendor coordination which includes follow-up with vendors on delivery schedules
Liaise with operations and engineering teams on technical sourcing requirements, including product specifications, compliance requirements, and delivery timelines.
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• Ensuring all tax payments are made on time to mitigate penalty risks.
• Supports company tax audits, responses to tax notices, and timely resolution of other tax matters. • Performs basic technical research to address tax issues, including planning opportunities.
• Provides other tax support, which may include implementation of legislative changes.
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Customer Engagement: Shadow credit specialists in assisting customers with payment information and methods to improve payment turnaround times and overall customer experience.
Process Coordination: Assist in lodging billing issues, escalating payment disputes to relevant parties for swift resolution, and tracking cancelled auto-debit accounts.
Collection Activities: Gain exposure to the end-to-end dunning process, including shadowing activities related to reminders, account restrictions, and the preparation of documentation for bad debt transfers or legal cases.
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Support Product Managers in building business cases and financial viability analysis
Provide market trending analyses and Insights to ensure price released is within the market driven pricing
Partner with IT and Ops departments to track budget utilisation and perform strategic analyses on budget efficiencies with view to improve the spending ROI.
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Spend a significant part of your day doing social listening on platforms like Instagram and TikTok, keeping a pulse on trends, conversations, and audience sentiment
Identify and flag relevant insights, trends, or opportunities to the team based on what you observe
Stay curious and keep up with evolving social media formats and platform behaviours
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Observability & Automation: You will move the team from reactive user-reported incidents toward proactive detection using tools like Grafana, Loki, or Mimir to monitor service health.
Release Readiness: You will partner with Agile squads to define and enforce "production readiness" criteria, serving as the gatekeeper for application handovers into support.
Team Evolution: Coach a team of support engineers to bridge the gap between general support and deep technical engineering. You will drive excellence in troubleshooting and documentation through a structured, high-accountability daily cadence.
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Platform Stability: You will maintain and optimize our Docker Swarm cluster and RHEL-based internal VMs across segmented networks (Dev, Staging, Prod), ensuring high availability for both modern and legacy workloads.
Seniority: 5+ years of hands-on experience in DevOps, SRE, or Infrastructure Engineering roles.
CI/CD Expertise: Strong proficiency with GitLab CI (complex YAML, runners, templates). Experience migrating pipelines from Jenkins is a massive plus.
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Security & Quality: Model and champion secure coding best practices. Conduct thorough code reviews to ensure high standards of quality, performance, and security.
Database Architecture: Contribute to and optimize our database architecture, designing efficient schemas and queries for our PostgreSQL database.
Mentorship: Mentor and guide junior and mid-level engineers, fostering a culture of technical excellence and collaborative problem-solving. Help unblock team members and provide constructive technical feedback.
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Identify, Investigate and make correction on any revenue leakage or losses on timely basis and work with the relevant stakeholders to mitigate future losses.
Work with Data Team to transform complex data into clear visual dashboards and present actionable insights to senior management and cross-functional teams (Sales, Billing, Customer Service).
CAPEX / OPEX ROI: Partner with IT and Ops departments to track budget utilisation and perform strategic analyses on budget efficiencies with view to improve the spending ROI.
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Data Quality (DQ) & Observability: Establish DQ dimensions and automated monitoring for high-volume streaming data.
Regulatory Compliance & Sovereignty: Lead the alignment of data practices with Malaysia’s regulatory landscape, ensuring all data lifecycles strictly adhere to MCMC Mandatory Standards, NACSA (Cyber Security Act 2024), and PDPA privacy requirements.
Change Management: Act as the strategic bridge between Business units to foster a "Data-as-a-Product" culture across the organization.
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Establish mechanisms to measure, monitor, and report compliance across technology environments, providing clear visibility into control effectiveness and risk exposure.
Identify governance gaps and control deviations, require risk‑based remediation actions, track closure to completion, and escalate unresolved risks.
Maintain complete, current governance documentation and control evidence to support regulatory supervision, internal assurance activities, and external audits.
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