Manage all vendors drivers and in source drivers according to set key performance indicators (KPI)
Develops ad-hoc plans to support peak volume like pay day or campaign day
Involved in investigation of linehaul delays, or accidents as well as develops contingency plans to ensure on-time load delivery in the event of an enroute breakdown or accident
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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You will be our on-site reporter for two day, capturing the highlights of the event through interviews and written stories. Your goal is to provide real-time updates for our global readers.
Your Responsibilities
Interviews: Conduct short video and audio interviews with guest speakers and experts.
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Based on the reports and engagement with the Regional Manager, Branch Managers and Business Managers and their RH to work out an action plan and execute the plan to help the Branches and Region achieve the Credit Life ANP, Take up rate and Case Size target
To ensure regular scheduled Regional and branch visitation for engagement with SMEs and Branch Managers, Business Managers and Branch Credit Staff
To build and maintain strong relationship with the Regional Manager, Branch Managers, Business Managers, SMEs and Branch Credit Staff to ensure they avail their assistance and support to achieve Region’s Credit Life business line targets
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Able to present during internal and client-initiated workshops and meetings information related to O&M deliverables and to ensure that the interests of the company and the Contract is prioritized at all times.