Coordinate with other departments for promotions, events, and customer service efforts
Maintain accurate records of customer interactions and campaign results, and escalate feedback as required to improve service and campaign effectiveness
Ensure all telemarketing activities follow regulatory and company policies and compliance standards at all times
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Ensure daily and monthly productivity targets are achieved, striving to exceed sales performance indicators set by management.
Maintain and uphold service standards, ensuring strict adherence to compliance, consistency, and the Code of Conduct & Ethics policy in all product offering efforts at all times.
Keep abreast of competitive issues, new products, and overall financial market trends.
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To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management.
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethic policy in cards and personal loan acquisition effort at all times.
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Convert leads provided by the company to top-quality sales through telemarketing activities
Ensure all call activities are conducted with full adherence to regulations and in line with Quality Assurance standards, with a QA scoring of more than 90% for most calls
To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria;
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management;
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethics policy in cards and personal loan acquisition effort at all times;
...
Ensure daily and monthly productivity targets are achieved, striving to exceed sales performance indicators set by management.
Maintain and uphold service standards, ensuring strict adherence to compliance, consistency, and the Code of Conduct & Ethics policy in all product offering efforts at all times.
Keep abreast of competitive issues, new products, and overall financial market trends.
...
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.