Leverage analytics and audience measurement capabilities to enhance value proposition and campaign effectiveness
Provide strategic insights and recommendations to senior leadership on revenue performance, monetization opportunities and long-term growth initiatives.
Monitor industry developments, regulatory landscape, competitive benchmarking and emerging trends to ensure strategic relevance and market competitiveness.
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Drive workflow automation and system integration initiatives to improve operational efficiency, reliability, and scalability across broadcast and media workflows.
Monitor platform performance, availability, and service quality, while driving continuous improvement initiatives and operational optimization.
Maintain technical documentation, operational procedures, runbooks, and system architecture diagrams to support ongoing operations and knowledge management.
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Ecosystem Management: Maintain the Product Team’s POC environment, cloud/server resources, SIEM, and Vulnerability Management Systems (VMS).
Cross-Functional Collaboration: Act as the go-to technical reference for security solutioning, working alongside Solution Consultants, Product Owners, Security Operation Centers (SOC), and Account Managers.
Tenders & Innovation: Actively participate in technical discussions, agile squads, tender clarifications, and RFI/RFP exercises to drive product portfolio performance.
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Communication and Stakeholder Management: The Incident Manager is responsible for communicating incident status updates, resolution progress, and recovery timelines to stakeholders, including senior management, customers, and regulatory authorities. Effective communication helps manage expectations, build trust, and demonstrate transparency during incident response.
Incident Documentation and Analysis: Another purpose of the Incident Manager role is to ensure thorough documentation of incidents, including incident details, response actions, and lessons learned. This documentation facilitates post-incident analysis, trend identification, and continuous improvement of incident management processes.
Continuous Improvement: The Incident Manager is tasked with identifying opportunities for process improvements and implementing corrective actions to prevent recurrence of incidents. By analyzing incident trends, identifying underlying causes, and implementing preventive measures, the Incident Manager contributes to the organizations overall resilience and maturity in incident management.
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