JOB PURPOSEPerforms customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service:1. Register incoming patients into the Medex, Encore Med and Meditex.2. Prepare the charge chit and sticker for the registered patients.3. Assist Embryologist/Nurse in printing out additional stickers.4. Attend to calls and inquiries (via phone call).5. Attend to walk in customer inquiries for offered services.6. Fix appointment for the patients.7. Fix appointment for the inter-branch patients.8. Compilation of patient feedback forms.9. Update patient post-delivery pregnancy outcome in Medex.10. Attend to the Pathlab & Lalamove riders.
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Develop leasing plans to identify new clients and negotiate with prospective tenants.
Lease vacant unit/ space according to leasing plan / schedule in accordance with the relevant time frames set out.
Ensure proper tenant mix in the mall in line with business strategy and market demand and continually monitor tenant mix in order to achieve desired company business objectives.
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Follow up and communicate with customers regarding quotations, tender, order status and project updates.
Work closely with the Sales Team, Technical & Tendering Manager, Internal Sales, Factory and other relevant departments to ensure quotations, orders and projects are handled accurately and efficiently.
Follow up on order processing, production status, project progress and delivery schedules.
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Support system, transaction, and process enhancements, including the preparation, maintenance, and updating of process documentation.
Work collaboratively with internal customers and stakeholders to ensure effective service delivery and issue resolution.
Support the Team Lead and team members in initiatives aimed at improving team efficiency and effectiveness, including assisting new joiners with their onboarding and transition into their roles.
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