Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
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Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
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Prepare, administer, and evaluate assessments, examinations, assignments, projects, and practical assessments in accordance with institutional policies.
Monitor and evaluate student academic performance, attendance, progression, and learning outcomes.
Provide academic advising, mentoring, and guidance to students on academic and related matters.
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Perform test execution, accurately record results, evidence, and defects, and support overall validation of system changes.
Preferably an undergraduate in the penultimate or final year of a Computer Science, Information Technology, Software Engineering, Data Analytics, Business IT, or related program
Must be proficient in both written and spoken English
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Manage programme administration and documentation, including preparation of reports, programme files, accreditation documents, and records required by management and regulatory agencies.
Plan and coordinate academic operations, including class scheduling, teaching assignments, assessment activities, and resource allocation for effective programme delivery.
Lead accreditation, audit, and programme review exercises, and ensure timely implementation of corrective and preventive actions arising from audits and evaluations.
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Support Implementation and Ongoing management of Privileged Remote Access (PRA) solution to control and monitor third party access to critical OT environments.
Implement and support OT cybersecurity monitoring and analytics tools to improve threat detection, threat hunting, and forensic investigations.
Perform OT asset discovery, inventory management, and risk classification using OT monitoring platforms (e.g., passive monitoring tools), and support the deployment and configuration of ICS/OT IDS solutions.
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Provide strategic leadership and governance for enterprise-wide ICT operations, infrastructure, enterprise applications, digital workplace services, cloud platforms, networks, end-user computing, and cybersecurity across the Commission.
Direct the planning, implementation, modernization, and continuous improvement of enterprise systems including finance, procurement, collaboration, communication, regulatory, and operational platforms.
Lead enterprise digital transformation initiatives to improve organizational efficiency, staff productivity, service delivery, automation, and user experience through the adoption of emerging technologies including AI and intelligent automation.
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Provide strategic leadership and governance for enterprise-wide ICT operations, infrastructure, enterprise applications, digital workplace services, cloud platforms, networks, end-user computing, and cybersecurity across the Commission.
Direct the planning, implementation, modernization, and continuous improvement of enterprise systems including finance, procurement, collaboration, communication, regulatory, and operational platforms.
Lead enterprise digital transformation initiatives to improve organizational efficiency, staff productivity, service delivery, automation, and user experience through the adoption of emerging technologies including AI and intelligent automation.
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Minimum four (4) years of experience in a hands-on project management support role, assisting in the planning, execution, monitoring, and control of medium-to-large IT-related projects, with demonstrated ability to manage and coordinate multiple project workstream concurrently.
Experience in investment or financial related projects or systems is an added advantage.
Basic understanding of project management methodologies, including Waterfall and Agile approaches, with the ability to follow the established project processes and templates.
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Having knowledge across Cost Management deliverables including but not limited to: Cost Estimates, Bills of Quantities, Value Engineering, Cost reporting, Procurement, Contract Knowledge, Change Orders and Final Account close-out is an advantage.