This detail-oriented professional is responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes.
Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
Checking of daily production flow, hygiene and quality.
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Applies proven analytical and problem-solving skills to help validate processes through careful testing in order to maximize the benefit of business investments in initiatives.
Analyze business and technical specifications to ensure test coverage across the entire integrated system.
Keen to work with test automation engineer to automate tests.
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We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Execute functional integration test plans covering drive performance, regression, error handling and stress testing of HDD firmware on various host platforms (Window, Linux, etc) across SATA/SAS/USB interfaces.
Perform firmware update testing, SMART attribute validation, Drive Self-Test (DST), and power management verification
Collect and analyze drive diagnostic logs (DRM logs, SMART data) to identify and document failure root causes
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Performance Monitoring: Track the progress of property cleanliness scores (guest reviews, internal audits) and implement corrective action plans where standards fall short.
Standard Operating Procedures (SOPs): Continuous evaluation of existing housekeeping SOPs, recommending and implementing updates to improve efficiency, hygiene standards, and consistency across all locations.
Experience: Minimum of 2–3 years of supervisory or quality control experience in Hotel Housekeeping, Executive/Assistant Housekeeping, or Quality Assurance within the hospitality line.
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Carry out and record electrical testing activities, including loop checks, continuity checks, insulation resistance tests, functional tests, and integrated systems testing.
Prepare, execute, and maintain quality documents, including but not limited to Inspection Test Reports, Project Quality Plans, Test Plans, Inspection and Test Procedure, and Method Statements.
Record inspection results, test data, non-conformances, and corrective actions in accordance with project procedures.
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