Familiarity with safety standards and regulations related to marine operations, and commitment to safe work practices in shipyards and on vessels.
Ability to read and interpret technical manuals, service bulletins, and engineering drawings, and to maintain clear service records and reports.
Relevant technical certification or diploma in Marine Engineering, Mechanical Engineering, or a related field; apprenticeship or equivalent hands-on experience is highly valued....
Technical Assistance: Provide expert technical support to AXA entities in the successful delivery of their business projects.
Value Creation: Generate value to enhance the execution of IT programs.
Governance and Optimization: Ensure effective governance with AXA entities to monitor, optimize, and bill cloud consumption (FinOps), in collaboration with the Cloud Business Office....
Master Complex Problem Solving: Collaborate with cross-functional teams to diagnose complex network incidents, performing deep root-cause analysis to prevent recurrence
Maximize System Reliability: Define and maintain Service Level Objectives (SLOs) through advanced telemetry and streaming analytics to ensure "five-nines" availability
Influence Strategic Roadmaps: Translate technical roadmaps into business value for stakeholders and steer vendor product evaluations to align with long-term strategy...
The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
*Key Responsibilities*
* Provide first-line support for IT-related issues including software, hardware, and network problems (PCs, laptops, printers, iPhones, iPads)....