Monitor the health, performance, adoption, and compliance of Microsoft 365 and endpoint services, producing operational and security reports using Microsoft Graph and other reporting tools.
Provide Level 2 and Level 3 engineering support for desktop platforms, investigate complex technical issues, perform root cause analysis, and recommend improvements to endpoint architecture, security posture, and user experience.
Minimum 5 years of experience in endpoint management, desktop engineering, or endpoint security within enterprise environments.
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Monitor the health, performance, adoption, and compliance of Microsoft 365 and endpoint services, producing operational and security reports using Microsoft Graph and other reporting tools.
Provide Level 2 and Level 3 engineering support for desktop platforms, investigate complex technical issues, perform root cause analysis, and recommend improvements to endpoint architecture, security posture, and user experience.
Minimum 5 years of experience in endpoint management, desktop engineering, or endpoint security within enterprise environments.
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Regularly deploy product updates as required to keep the platform vulnerability-free.
Work with open-source technologies, CI/CD, SCM tools as necessary, and source control such as Bitbucket, implement organization containers (e.g., Docker and Kubernetes). Stay current with industry trends and propose new ways for the business to improve.
Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
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Understand the system design and provide impact analysis to any changes.
Perform application health check and monitoring
Required to work on shifts on a rotational basis to provide 18 by 7 support with 2 days off. (9 hours per shift – 6:30am to 3:30pm/ 2:30pm to 11:30pm)
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Understand the system design and provide impact analysis to any changes.
Perform application health check and monitoring
Required to work on shifts on a rotational basis to provide 18 by 7 support with 2 days off. (9 hours per shift – 6:30am to 3:30pm/ 2:30pm to 11:30pm)
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You will drive engineering excellence by implementing development standards, ensuring code quality, managing CI/CD pipelines, and promoting secure software delivery practices across the entire development lifecycle.
You will collaborate with global teams, participate in architecture discussions, support integration activities, and contribute to strategic technology decisions that support digital transformation initiatives.
Ready to embark on the journey? Here’s what we are looking for:
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You will be working closely with software engineers, data engineers, data scientists and product managers to ensure smooth deployment and operation of systems
Troubleshoot issues across production and non-production environments, conduct root cause analysis, and implement preventive solutions to strengthen platform reliability.
You will be identifying the resource inefficiencies, optimize platform performance and costs, and progress, risks, and recommendations to stakeholders.
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