Work with server engineers to define APIs, data synchronization, and error handling, and integrate networking features, remote configuration, and analytics reporting.
Product Feedback & Compliance: Ensuring HVAC solutions meet local efficiency standards (e.g., ASHRAE, AHRI, LEED) and feeding field failure data back to manufacturing/R&D.
Clearly document problem details, troubleshooting actions, and findings, and prepare comprehensive escalation materials for issues requiring further investigation.
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.