Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Support, manage, optimise and maintain the configuration and installation of the Desktop, including, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
After solution launch you will be supporting the day-to-day operations of the platform. This includes monitoring the system, providing frequent updates to the customers and resolving any issues raised by customer. After solution launch, you will be working in shifts providing 24x7 support to the customer.
