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"technical support technician"
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job_alert.job "technical support technician"
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Undisclosed
WFH
Singapore
- About the team
- Paxos Technical Support Engineers work within a highly collaborative, cross-functional team dedicated to supporting our customers and internal teams with world-class technical solutions and responsive support. The team tackles complex challenges through proactively resolving technical issues and architecting scalable support processes. By partnering with engineering, product, and compliance, the team directly drives Paxos’ mission to transform global finance and deliver best-in-class service to industry-leading clients.
- About the role ...
Posted
3 days ago
Undisclosed
WFH
Malaysia
- Why This Role
- This role sits at the critical intersection of technology and commercial success across Southeast Asia. As a Technical Support Engineer based in Malaysia, you are the technical backbone of our Asia-Pacific sales operations --- translating complex 3D vision and AI robotics capabilities into compelling, customer-specific solutions for manufacturers and logistics providers across the region. You don't just support sales; you shape how prospects understand and trust Mech-Mind's technology, directly influencing deal outcomes and long-term customer relationships in one of the world's fastest-growing automation markets.
- What You Own ...
Posted
8 days ago
Undisclosed
WFH
Malaysia
- Develop and implement processes between sales and solutions engineering.
- Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects .
- Provide technical expertise and support to the sales team and customers throughout the sales cycle . ...
Posted
9 days ago
Undisclosed
WFH
Singapore
- Resolving incidents
- Handling service requests and provisioning by the customers
- Support partners and regional teams as part of a global team ...
Posted
12 days ago
Undisclosed
WFH
Singapore
- Gather relevant information based on requests from higher level support and implemented processes.
- Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures.
- Perform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures. ...
Posted
12 days ago
Undisclosed
WFH
Austin, Texas Metropolitan Area
- Stay up-to-date on the latest technology trends
- Work independently and as part of a team
- Occasional onsite work in the Austin, TX metropolitan area. ...
Posted
3 days ago
Undisclosed
WFH
Tampines
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift / move computer equipment weighing up to 50 lbs.
- Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). ...
Posted
12 days ago
HKD17,000 - HKD17,000 每月
WFH
Kwun Tong
- Participate in holiday duty roster, with overtime pay and compensation leave
- Execute ad-hoc tasks as assigned by management
- Prior experience in the IT industry preferred ...
Posted
8 days ago
Undisclosed
WFH
Singapore
- Build dashboards and monitoring solutions to track system performance and incident trends.
- Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
- Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base. ...
Posted
13 days ago
MYR10,000 - MYR12,000 每月
WFH
Malaysia
- Gym membership
- Health insurance
- Opportunities for promotion ...
Posted
13 days ago
MYR2,500 - MYR4,000 每月
WFH
KL City
- Handle first-level technical support requests and escalate advanced issues to the engineering team when required
- Support integrations with storage systems, cloud platforms, and third-party applications
- Assist with deployment and configuration in Linux, Windows, and macOS environments ...
Posted
10 days ago
Undisclosed
WFH
Singapore
- Build dashboards and monitoring solutions to track system performance and incident trends.
- Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
- Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base. ...
Posted
13 days ago
MYR2,500 - MYR3,500 每月
WFH
Malaysia
- Respond promptly to incidents and track issue resolution.
- Must be able to read and write in Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
- Fresh graduates are welcome to apply. ...
Posted
10 days ago
Undisclosed
WFH
Singapore
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution. ...
Posted
12 days ago
SGD3,500 - SGD5,000 每月
WFH
Singapore
- Handle provisioning, patching, upgrades, backups, and disaster recovery processes.
- Administer internal and external client environments.
- Perform routine system checks, maintenance, and troubleshooting. ...
Posted
12 days ago
Undisclosed
WFH
Singapore
- Own the end-to-end Premium Support experience across both high-volume Pro users and high-touch Enterprise customers.
- Oversee daily operations of the Premium Support queue, ensuring SLAs (response, update, resolution) are consistently met or exceeded across varying customer tiers.
- Serve as the escalation lead for critical or sensitive issues, coordinating closely with Product and Engineering to drive rapid resolution. ...
Posted
12 days ago
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