Provide technical and customer support for Process Chemistry and Equipment applications related to metal finishing, electroplating, and semiconductor strip, etch, and clean products within the Product Application Lab
Develop a strong understanding of the company’s product range and support customers in achieving optimal application performance
Conduct laboratory experiments and process evaluations to demonstrate product capabilities to customers
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Review and Standardize Control Methodologies and Technical Documents to maintain consistency, accuracy, and completeness in technical documentation.
Develop and Test New Ideas and Products by proposing innovations, evaluating new technologies, collaborating with R&D, and providing feedback for improvements.
Provide Programming Support for Special and Critical Controls by developing, debugging, optimizing programs, assisting maintenance teams, resolving issues, and documenting updates.
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The appointment level (Junior IT Engineer or Senior IT Engineer) will be determined based on the candidate's qualifications, experience and technical competency.
Responsibilities
• Perform 24×7 or 5×8 shift duties according to operational requirements.
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· Point of Contact for quality of service and service performance provisioned to the customer, and ensuring customer’s request and demand for growth are factored into capacity plans for associated systems (as applicable)
· Monitor and Assess customer feedback to identify, and address areas for improvement; establish and refine services and service delivery, ensuring consistency in quality to deliver
· Support for project service delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts
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