Job PurposeTo provide day-to-day IT support to employees and assist the IT team in maintaining the company's hardware, software, network and IT systems to ensure smooth business operations.
Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system.
Manage and maintain company PCs and computer equipmentTroubleshoot PC, hardware and software issuesHandle technical issues during Shopee / TikTok Live sessionsTroubleshoot system issues and ensure everything runs smoothlyProvide daily IT support to the team
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.