May provide technical training to customers staff. Recommends product improvements to design staff in response to customer feedback.
Be responsible for EPMS (Electrical Power Monitoring System) technical support. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and provide solving, conducting technical training to internal and external Field Engineers and bizSAFE compliance and practice.
Responsible for technical and administrative support activities including network equipment installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
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Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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