Lead crisis management activities during service disruptions, providing clear communication and regular updates to executives, customers, and key stakeholders.
What You'll Do: Diagnose and resolve technical issues onsite for clients Install, configure, and maintain hardware and software systems Provide user training and technical guidance as needed Ensure timely response to service requests and incidents Document service activities accurately Collaborate with internal teams for escalated support
Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
Manage solemnisation ceremonies held at ROMM: make sure couples and all relevant parties are present before the ceremony starts carry out pre-ceremony checks to confirm all application requirements and in-person appointments have been completed
This is not a luxury-style customer service role. It is best suited for someone who is organised, steady, polite, comfortable with systems, and able to work in a structured environment.
Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.