Clearly document problem details, troubleshooting actions, and findings, and prepare comprehensive escalation materials for issues requiring further investigation.
Support IMACD (Install, Move, Add, Change, and Dispose) activities for approved IT assets and infrastructure devices for laptop, desktop part of Daas scope (HPI OEM )
Document customer issues in detail, including symptoms, troubleshooting steps, system conditions, replication procedures, root-cause findings, and resolutions.
Troubleshoot MDE policies, Intune-related deployments, MDCA connectors/policies and Microsoft Purview capabilities including DLP, IRM and retention/DLM.
Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.