Diagnose and resolve technical issues on-site to minimize system downtime.
Prepare brief daily site reports and service sheets for management and clients.
Perform routine preventive maintenance and corrective repairs on ELV systems (CCTV, Access Control, Public Address, Fire Alarm, SMATV, and Intercom).
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Provide initial technical support and consultation to customers, addressing inquiries and guiding them through product selection and application considerations.
Maintain strong relationships with existing clients through regular follow-ups and understanding their evolving needs to identify potential upsell or cross-sell opportunities.
Participate in industry events, trade shows, and seminars to represent the company and expand professional networks.
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