Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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May provide technical training to customers staff. Recommends product improvements to design staff in response to customer feedback.
Be responsible for EPMS (Electrical Power Monitoring System) technical support. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and provide solving, conducting technical training to internal and external Field Engineers and bizSAFE compliance and practice.
Responsible for technical and administrative support activities including network equipment installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
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