Participate in product training and related engineering training, with a focus on skill development and rapid response to customer issues.
Participate in system testing and project delivery, taking the lead in troubleshooting to ensure smooth project handover and improved customer satisfaction.
Assist the Project Manager in managing on-site progress, quality, safety, and manpower to ensure efficient, safe, and standards-compliant project execution.
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Perform preventive maintenance (PM) and on-site emergency troubleshooting, and provide system optimization recommendations to ensure long-term stable system operation and maintain strong customer relationships.
Provide technical after-sales support and consultation to customers.
Perform other duties assigned by the supervisor.
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Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
Serve as the main local point of contact for external IT suppliers, coordinating their activities and following up to ensure services are delivered according to Fagron’s standards and agreed timelines.
Procure, configure, and deploy laptops, desktops, peripherals, and other end-user devices in accordance with Fagron’s global IT standards and security policies.
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