During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Vendor & Carrier Coordination: Work with telecom providers, third-party managed services, and hardware vendors for circuit delivery and infrastructure procurement.
Vendor & Carrier Coordination: Work with telecom providers, third-party managed services, and hardware vendors for circuit delivery and infrastructure procurement.
Key Responsibilities as a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!
Support project team during the whole course of project execution, such as executing projects’ quotation and tendering process for various packages, such as main contractors, sub-contractors, vendors, suppliers etc., in accordance with the approved procurement process
Video SEO (YouTube): Optimize video titles, descriptions, tags, timestamps, and channel architecture to increase organic reach, engagement, and visibility across both YouTube and Google search results.