During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Build and maintain strong talent pipelines across areas such as: SAP / ERP Software Development / Engineering Infrastructure & Network Cloud / DevOps Cybersecurity Data / Analytics IT Support / Service Management Other enterprise technology functions
Communicate clearly with candidates and client stakeholders in the languages needed to do the job, including calls, messages and interview coordination
Communicate clearly with candidates and client stakeholders in the languages needed to do the job, including calls, messages and interview coordination
Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.
Coordinate with customers and internal technical teams, including Development, Quality Assurance, Infrastructure, and other stakeholders, to escalate complex issues, provide detailed analysis and reproduction steps, and test and validate fixes, patches, and software updates.
Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.