Perform basic configuration changes, troubleshooting, and initial incidence assessments before escalating to a backend support team according to pre-established procedures and runbook
Are you an experienced technical professional who thrives on keeping critical systems running smoothly? In this onsite role within the finance sector, you will manage, implement, support and maintain back-office systems and their interfaces that power equity operations. You will work closely with business users, project teams and vendors to ensure systems are stable, compliant and ready to support evolving business needs.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Build strong cross-functional links by working closely with Production, Engineering and Quality teams to meet production schedules and quality targets, and gain exposure that prepares you for senior process roles.