Managing defining SLA’s with service owners based on agreed IT SLA’s and providing regular updates on performance and status of continuous service improvement activities.
Participating during incident escalation management for Priority 1 and 2 incidents.
An active communicator via our internal platform Viva Engage
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Partner with AI engineers and developers — including agentic AI initiatives such as multi-agent orchestration systems, natural-language query layers over real-time vision event data, and LLM tool-use and automation — to scope, estimate, and sequence work accurately.
Develop detailed project plans, timelines, and resource allocation; monitor progress and report against KPIs.
Serve as the primary point of contact for clients, managing communication and expectations across technical and business audiences.
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Client & Stakeholder Management: Serve as the primary point of contact for clients; communicate project progress, updates, and outcomes effectively to both technical and non-technical stakeholders.
Cost Monitoring & Reporting: Monitor project expenditures closely and proactively inform stakeholders and leadership when additional costs are anticipated or incurred beyond the agreed contract scope.
Risk Management & Problem-Solving: Identify potential project risks, develop mitigation strategies, and resolve issues proactively to keep projects on track within scope.
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Position yourself to mentor junior sellers and take ownership of go-to-market plans that shape our regional growth.
Ready to lead sales that turn tech into measurable business results? Bring your commercial drive to real client work, working with us at Comm-IT Consultancy Services Sdn. Bhd. to help Malaysian organisations adopt practical software and IT solutions that improve efficiency and outcomes.
As Sales Manager you will build and scale a sales engine: design and execute the sales plan, work with delivery teams, and manage the full sales cycle from pre-sales to post-sales. You will grow existing accounts by advising on technology roadmaps, identify new market segments with fresh ideas, and prepare proposals and tender submissions. You will also be responsible for meeting sales targets and gross margin, monitoring invoicing and receivables, keeping customer documentation current, and tracking partner products and competitor activity while responding promptly to high priority issues.
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