– Provide day-to-day guidance, coaching and support to team members on claims assessment, policy interpretation, exception handling and customer enquiries. Promote consistent quality, accountability and effective workload management.
Solution Advisory: Provide hands-on security architecture guidance to project delivery teams from project inception through post-implementation review.
Work closely with local sales teams, regional product managers, and delivery teams to ensure that solutions are feasible and aligned with business objectives.
Work closely with local sales teams, regional product managers, and delivery teams to ensure that solutions are feasible and aligned with business objectives.
Build and facilitate the enablement and career-development frameworks for onboarding, technical training, and progression paths that raise capability across the whole function and create a repeatable path for career growth.
Drive operational excellence across sales fulfilment, service delivery, and complaint resolution, leveraging digital tools and Key Performance Indicators (KPIs) to generate insights and continuously improve performance.