Work with network presales consultants to develop detailed and customized technical proposals for tech refresh, add-on, or variation orders, clearly outlining the benefits, features, and value of the proposed network solutions.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Act as a senior subject matter expert, in many organisational units the most senior internal expert who serves as best practice / quality resource and is an acknowledged authority both within and outside own organisational unit to influence for the improvement.
Define key success metrics to monitor portfolio performance, stability, and delivery velocity while communicating status and risks to executive leadership.
Define key success metrics to monitor portfolio performance, stability, and delivery velocity while communicating status and risks to executive leadership.
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