Provide excellent customer service to internal and external clients, including response to escalations, proactively follow up with customers of network security issues, assessing and communicating business impact.
Work closely with the technical helpdesk team to answer, escalate and resolve customer’s technical issues.
To lead and guide other team members on network deployment, troubleshooting and security best practices.
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Recruit, direct, and manage production crew and on-screen talent, while coordinating logistics, equipment, transportation, and production requirements.
Ensure webcast and video projects are assigned to the appropriate resources for efficient execution.
Lead the end-to-end production process, including:
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Tax & Compliance: Assist in the preparation and filing of local statutory requirements, including SST, corporate tax submissions, EPF, SOCSO, and EIS.
Audit & Inventory Support: Coordinate with internal teams to verify inventory records against financial data, investigate discrepancies, and liaise with external auditors/tax agents when required.
Documentation: Ensure all financial records, invoices, receipts, and vouchers are systematically filed and maintained in accordance with company policies and accounting standards.
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Lead the client relationship. Be the trusted face for the client through placement and renewal while the technical team executes the underlying broking.
Own the renewal. You are ultimately responsible for closing every renewal on your accounts. Marketing and the Ops / placement team facilitate — they prepare terms, remarket, and execute — but securing the client's renewal decision is yours to close.
Grow the book. Retain and expand the accounts you win — identify cross-sell and adjacent lines (e.g. a manufacturer who also needs marine cargo, D&O, or employee benefits).
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Lead the client relationship. Be the trusted face for the client through placement and renewal while the technical team executes the underlying broking.
Own the renewal. You are ultimately responsible for closing every renewal on your accounts. Marketing and the Ops / placement team facilitate — they prepare terms, remarket, and execute — but securing the client's renewal decision is yours to close.
Grow the book. Retain and expand the accounts you win — identify cross-sell and adjacent lines (e.g. a manufacturer who also needs marine cargo, D&O, or employee benefits).
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Build and operate the harder engineering layers of a solution when projects demand it: orchestrated pipelines, worker-based and event-driven architectures, stream processing, and scaling for data volume and concurrency.
Own solution quality: data validation, model evaluation, reproducibility, performance, and operational reliability (monitoring, alerting, failure recovery).
Lead and mentor a team of junior data scientists and analysts; review their work, unblock them technically, and grow their skills.
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Tax & Compliance: Assist in the preparation and filing of local statutory requirements, including SST, corporate tax submissions, EPF, SOCSO, and EIS.
Audit & Inventory Support: Coordinate with internal teams to verify inventory records against financial data, investigate discrepancies, and liaise with external auditors/tax agents when required.
Documentation: Ensure all financial records, invoices, receipts, and vouchers are systematically filed and maintained in accordance with company policies and accounting standards.
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Security & Governance: Implement enterprise security controls on-site, including IAM policy management, network security groups, encryption standards, and local regulatory compliance rules.
Operations & Troubleshooting: Perform real-time technical troubleshooting, root-cause analysis (RCA), and operational support directly within the client environment.
Client Engagement: Communicate technical progress, document architecture setups, and provide technical advisory to local stakeholder teams.
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