Provide excellent customer service to internal and external clients, including response to escalations, proactively follow up with customers of network security issues, assessing and communicating business impact.
Work closely with the technical helpdesk team to answer, escalate and resolve customer’s technical issues.
To lead and guide other team members on network deployment, troubleshooting and security best practices.
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Contribute to the continuous improvement and optimization of our AI systems and algorithms
Stay up-to-date with the latest trends and advancements in AI and machine learning, and share your knowledge with the team
Are you a talented AI enthusiast looking to gain hands-on experience in a dynamic and innovative environment? Wealth Mastery Academy Sdn Bhd. is seeking an ambitious AI Intern to join our talented team in Kuala Lumpur. In this full-time role, you will have the opportunity to contribute to the development of cutting-edge AI solutions that are transforming the finance and investment industry.
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Build and operate the harder engineering layers of a solution when projects demand it: orchestrated pipelines, worker-based and event-driven architectures, stream processing, and scaling for data volume and concurrency.
Own solution quality: data validation, model evaluation, reproducibility, performance, and operational reliability (monitoring, alerting, failure recovery).
Lead and mentor a team of junior data scientists and analysts; review their work, unblock them technically, and grow their skills.
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Recruit, direct, and manage production crew and on-screen talent, while coordinating logistics, equipment, transportation, and production requirements.
Ensure webcast and video projects are assigned to the appropriate resources for efficient execution.
Lead the end-to-end production process, including:
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Recruit, direct, and manage production crew and on-screen talent, while coordinating logistics, equipment, transportation, and production requirements.
Ensure webcast and video projects are assigned to the appropriate resources for efficient execution.
Lead the end-to-end production process, including:
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Lead the client relationship. Be the trusted face for the client through placement and renewal while the technical team executes the underlying broking.
Own the renewal. You are ultimately responsible for closing every renewal on your accounts. Marketing and the Ops / placement team facilitate — they prepare terms, remarket, and execute — but securing the client's renewal decision is yours to close.
Grow the book. Retain and expand the accounts you win — identify cross-sell and adjacent lines (e.g. a manufacturer who also needs marine cargo, D&O, or employee benefits).
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Security & Governance: Implement enterprise security controls on-site, including IAM policy management, network security groups, encryption standards, and local regulatory compliance rules.
Operations & Troubleshooting: Perform real-time technical troubleshooting, root-cause analysis (RCA), and operational support directly within the client environment.
Client Engagement: Communicate technical progress, document architecture setups, and provide technical advisory to local stakeholder teams.
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Lead the client relationship. Be the trusted face for the client through placement and renewal while the technical team executes the underlying broking.
Own the renewal. You are ultimately responsible for closing every renewal on your accounts. Marketing and the Ops / placement team facilitate — they prepare terms, remarket, and execute — but securing the client's renewal decision is yours to close.
Grow the book. Retain and expand the accounts you win — identify cross-sell and adjacent lines (e.g. a manufacturer who also needs marine cargo, D&O, or employee benefits).
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Tax & Compliance: Assist in the preparation and filing of local statutory requirements, including SST, corporate tax submissions, EPF, SOCSO, and EIS.
Audit & Inventory Support: Coordinate with internal teams to verify inventory records against financial data, investigate discrepancies, and liaise with external auditors/tax agents when required.
Documentation: Ensure all financial records, invoices, receipts, and vouchers are systematically filed and maintained in accordance with company policies and accounting standards.
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The ideal candidate has a strong eye for visual design, exceptional UX thinking, and is comfortable leading design discussions throughout the product development lifecycle. If you're passionate about creating products that delight users while balancing business goals and technical feasibility, we'd love to hear from you.
UI & UX Design: Design intuitive, user-friendly interfaces and seamless user experiences for web and mobile applications while ensuring usability and accessibility best practices.
Client & Stakeholder Collaboration: Work closely with international clients, developers, product managers, product strategists, and internal stakeholders to translate business requirements into effective design solutions.
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