Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
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Assist in the execution of engineering tasks and projects, providing support to senior engineers as needed, ensuring compliance with project specifications and industry standards
Assist Senior engineers for the development of detailed project execution plans, including engineering deliverables, Installation schedules, and commissioning activities
Identify on-site technical challenges and mitigate risks, optimize project performance in consultation with Senior Engineers
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Collaborate & Lead — Lead discussions and analysis with cross-functional departments to solve and prevent issues before they impact customers
Enable Customers — Provide knowledge transfer and technical guidance to customers, empowering them to better understand and leverage AppLogic Networks solutions
Communicate & Escalate — Serve as the primary liaison between customer operations and AppLogic Networks' Customer Support, Account Management, and engineering teams — managing escalations, status updates, and resolution timelines
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We are looking for Sales & Application Engineers to join us. Apply your engineering knowledge to support business growth through technical sales and customer engagement.
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Oversee ITSM reporting, dashboards and service performance metrics, providing timely insights and recommendations to management to support operational and strategic decision-making.
Collaborate with internal stakeholders, business units, vendors and technology teams to ensure effective service delivery, resolve service issues, and continuously enhance user experience.
Evaluate, recommend and implement new ITSM tools, automation capabilities and best practices to improve service management maturity, productivity and business value.
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Oversee ITSM reporting, dashboards and service performance metrics, providing timely insights and recommendations to management to support operational and strategic decision-making.
Collaborate with internal stakeholders, business units, vendors and technology teams to ensure effective service delivery, resolve service issues, and continuously enhance user experience.
Evaluate, recommend and implement new ITSM tools, automation capabilities and best practices to improve service management maturity, productivity and business value.
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Provide technical support and training during prescription seminars and fairs
Create and/or update a regional map of stakeholders in the area (consultants, contractors, end users, distributors, etc) and their market focus (industry, IT, etc)
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Support pre-sales activities including technical presentations, solution demonstrations, architecture workshops, and proof-of-concept initiatives to drive opportunity conversion
Represent Tencent Cloud at industry forums, technical workshops, and ecosystem events, enhancing brand credibility and expanding technical influence in the Malaysian market
Bachelor’s Degree in Computer Science, Engineering, or related technical field
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