Oversee the design and delivery of global, scalable solutions to meet evolving customer needs, anticipate innovation, and guide complex transformations and strategic roadmaps.
Champion documentation excellence by setting organizational standards for content quality, visual design, and stakeholder alignment.
Lead research and integration of advanced AI and automation technologies to enhance project efficiency and delivery outcomes, ensuring AI-informed work is accurate, ethical, and impactful....
Oversee the design and delivery of global, scalable solutions to meet evolving customer needs, anticipate innovation, and guide complex transformations and strategic roadmaps.
Champion documentation excellence by setting organizational standards for content quality, visual design, and stakeholder alignment.
Lead research and integration of advanced AI and automation technologies to enhance project efficiency and delivery outcomes, ensuring AI-informed work is accurate, ethical, and impactful....
You will support customer Executive Briefings and QBRs, gathering insights to refine deliverables and project approaches.
Focusing on long-term customer outcomes, such as adoption and expansion, you will engage in activities like guiding pilot implementations, performing implementation and integration work, and solving for advanced product use cases and customer outcomes.
You will develop consulting recommendations on the use of middleware prototypes and automation frameworks for integration and interoperability across Cisco and third-party systems....
You will support customer Executive Briefings and QBRs, gathering insights to refine deliverables and project approaches.
Focusing on long-term customer outcomes, such as adoption and expansion, you will engage in activities like guiding pilot implementations, performing implementation and integration work, and solving for advanced product use cases and customer outcomes. •You will develop consulting recommendations on the use of middleware prototypes and automation frameworks for integration and interoperability across Cisco and third-party systems.
By actively leveraging existing Cisco AI tools, you will achieve significant efficiency in day-to-day tasks such as writing deliverables, streamlining migrations, and updating configurations, while ensuring the accuracy of AI results and outputs....
Cloud & Virtualization: Practical, hands-on experience working with cloud and virtualization technologies, specifically Dockers, Kubernetes, OpenStack, AWS, or Cisco VIM.
Documentation & Design: Consistent record of creating technical engineering documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), and Method of Procedure (MOP) plans.
Experience acting as a technical focal point or escalation lead for problem resolution during high-visibility, sophisticated customer engagements....
Support complex migrations and integrations across Cisco and third-party technologies, ensuring interoperability and optimal performance.
Troubleshoot complex Collaboration issues acrossCUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution....
Support complex migrations and integrations across Cisco and third-party technologies, ensuring interoperability and optimal performance.
Troubleshoot complex Collaboration issues across CUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution....
Requires BS/BE/BTech degree or equivalent with 4-8 years of experience in a similar job role.
Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers
Service Provider related certification (CCNA, CCNP) is helpful and you have a drive for continuous learning....
Support complex migrations and integrations across Cisco and third-party technologies, ensuring interoperability and optimal performance.
Troubleshoot complex Collaboration issues acrossCUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution....
Support complex migrations and integrations across Cisco and third-party technologies, ensuring interoperability and optimal performance.
Troubleshoot complex Collaboration issues across CUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution....
Support complex migrations and integrations across Cisco and third-party technologies, ensuring interoperability and optimal performance.
Troubleshoot complex Collaboration issues across CUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution....
Cloud & Virtualization: Practical, hands-on experience working with cloud and virtualization technologies, specifically Dockers, Kubernetes, OpenStack, AWS, or Cisco VIM.
Documentation & Design: Consistent record of creating technical engineering documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), and Method of Procedure (MOP) plans.
Experience acting as a technical focal point or escalation lead for problem resolution during high-visibility, sophisticated customer engagements....
Create migration plan and migration activities coordinating with customers
Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans...
In-depth understanding of telephony and call routing technologies, including SIP, H.323, MGCP, SCCP, ISDN PRI, QSIG, FXO, FXS, and POTS, with strong troubleshooting and integration capabilities.
Solid grasp of call flow design, routing strategies, and voice infrastructure protocols within large-scale enterprise contact center deployments.
Experience working with Cisco UCS infrastructure and VMware virtualization technologies, including vCenter, ESXi, and vSphere Client....
Create migration plan and migration activities coordinating with customers
Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans...
In-depth understanding of telephony and call routing technologies, including SIP, H.323, MGCP, SCCP, ISDN PRI, QSIG, FXO, FXS, and POTS, with strong troubleshooting and integration capabilities.
Solid grasp of call flow design, routing strategies, and voice infrastructure protocols within large-scale enterprise contact center deployments.
Experience working with Cisco UCS infrastructure and VMware virtualization technologies, including vCenter, ESXi, and vSphere Client....