During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
You accurately present our solutions in client meetings in a professional manner and engage with clients and consultants to clarify technical and commercial requirements.
Customer Engagement: Act as a key technical point of contact for customers, maintaining strong relationships, addressing project-related concerns, and ensuring customer satisfaction.
Perform servicing, repairing, troubleshooting, configuration, modification, programming, maintenance, technical inspections and etc for all the electrical products provided by the company.
Liaising, negotiating and managing sub-suppliers/sub-contractors in the region with respect to procurements and in-situ execution of sales contracts or projects.