Lead all aspects of the planning and coordination of all preventive maintenance and repair works, OPEX Budget, ensure change management and incident management procedures are followed; coordinate activities as required with customers
Innovation & Research: Stay updated on emerging technologies and assess their potential impact on business operations. Drive innovation by piloting new ideas, tools, and methodologies to enhance operational efficiency and competitive advantage.
Strong understanding of laboratory workflows, regulatory requirements, and customer requirements in environmental and industrial process monitoring applications
What You'll Do: ️ Provide first-level technical support for hardware, software, and network issues Respond promptly to service requests via phone, email, or ticketing system Troubleshoot and resolve common user problems efficiently Document solutions and maintain accurate records of incidents Collaborate with other IT team members for complex escalations Guide users on best practices for IT security and usage Ensure high customer satisfaction through professional communication
Deliver High-Quality Pre-Sales Solutions: Take responsibility for the development and quality of pre-sales technology solution deliverables within the domain of sales opportunities. This may include creating technical proposals, architectural diagrams, and service scopes.
What You'll Do:️ Respond to user inquiries and troubleshoot hardware/software issues Provide timely solutions for IT problems via phone, email, or in-person Assist with password resets and access management Install, configure, and maintain computer systems and applications Document support requests and resolutions Collaborate with other IT team members for complex issues