· Technical Marketing: Develop application notes, technical papers, case studies and testing guides; serve as a speaker at webinars, seminars, exhibitions and customer workshops.
Deliver Hands-On Education: Lead interactive workshops, deep-dive technical briefings, and solution showcases within our state-of-the-art Supplier Experience Centre.
Maximise the use of ITSM platforms by maintaining and improving workflows, automation, and processes to streamline service delivery and improve SLA performance.
Build strong customer relationships by delivering excellent technical support, identifying service improvement opportunities, and supporting spare parts, maintenance, and service revenue growth.