Provide initial technical support and consultation to customers, addressing inquiries and guiding them through product selection and application considerations.
Maintain strong relationships with existing clients through regular follow-ups and understanding their evolving needs to identify potential upsell or cross-sell opportunities.
Participate in industry events, trade shows, and seminars to represent the company and expand professional networks.
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Assist in scheduling and completing service and maintenance plans.
Assist in conducting training programs for customers and channel partners.
Prepare technical reports related to compressor systems and provide feedback to other departments, as well as assist in implementing improvement initiatives.
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Prepare and manage construction documentation, including revisions, updates, and archiving of all drawing files.
Apply knowledge of Geometric Dimensioning and Tolerancing (GD&T) to create drawings that clearly define product specifications and manufacturing requirements.
Assist in the development and maintenance of CAD standards and procedures to ensure consistency and efficiency across projects.
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Manage the checking, binding, packaging, and timely submission of tender documents.
Coordinate with internal departments including Planning, Engineering, QA/QC, HSE, Production, and other stakeholders to gather technical and commercial information required for tender submissions.
Consolidate queries, clarification requests, and supporting documents for submission to clients.
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