Troubleshoot and resolve customer and system issues by identifying root causes and delivering effective solutions or workarounds.
Collaborate with internal R&D, Sales, and Marketing teams to support current and future product features based on market and customer needs.
Travel to customer sites, locally and internationally, for system installation, test commissioning, troubleshooting, and on-site technical support.
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Key Responsibilities as a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!
You will be responsible for installing, upgrading NI/Emerson OptimalPlus systems and performing various integration tasks between NI/Emerson OptimalPlus systems and Customer’s systems and network.
You will be responsible for providing IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment. You will be responsible for supporting customer’s technical requests and troubleshoot technical issues in NI/Emerson OptimalPlus systems and interface to Customer’s systems
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Commercial Skills: Proven experience in generating complex quotations and coordinating the B2B order lifecycle. A working understanding of international trade practices and cross-functional team coordination is highly advantageous.
Attributes: Highly organized, and detail-oriented. Excellent written and verbal communication skills.
Manage the end-to-end costing and quotation process for technical spare parts, system upgrades, and automation components.
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