Prepare and maintain structured documentation including process maps, business requirements, functional specifications, meeting notes, and action logs.
Liaise with business users, technical teams, and stakeholders to clarify requirements and ensure alignment throughout project execution.
Design, develop, configure, and maintain automation workflows and digital solutions using RPA and related technologies.
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• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
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Opportunity to shape technical frameworks, process improvements, and compliance infrastructure
Design, develop, and maintain databases and data models using SQL, Python, R, or Java to support data extraction, manipulation, and reporting across business units
Build and maintain BI dashboards using Tableau or Power BI and automate workflows via Jira, CRM Dynamics, and Zoho including Deluge scripting
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Identify process improvement opportunities and recommend scalable solutions
Company Overview
BeED is a fast-growing EdTech SaaS company building a next-generation learning ecosystem that combines Learning Management Systems (LMS), experiential learning, AI-driven technologies, and real-world learning experiences into a unified platform.
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Identify process improvement opportunities and recommend scalable solutions
Company Overview
BeED is a fast-growing EdTech SaaS company building a next-generation learning ecosystem that combines Learning Management Systems (LMS), experiential learning, AI-driven technologies, and real-world learning experiences into a unified platform.
...
Identify process improvement opportunities and recommend scalable solutions
Company Overview
BeED is a fast-growing EdTech SaaS company building a next-generation learning ecosystem that combines Learning Management Systems (LMS), experiential learning, AI-driven technologies, and real-world learning experiences into a unified platform.
...
Identify process improvement opportunities and recommend scalable solutions
Company Overview
BeED is a fast-growing EdTech SaaS company building a next-generation learning ecosystem that combines Learning Management Systems (LMS), experiential learning, AI-driven technologies, and real-world learning experiences into a unified platform.
...
Conduct call and email support for companies that advertise on the platform regarding technical issues such as troubleshooting general Pixel implementation, conducting Pixel verifications and onboarding new advertisers onto client’s measurement solutions.
Appropriately escalate issues which cannot be directly resolved, or require Product intervention.
Perform proactive and reactive analyses of technical integrations on advertisers webpages and present findings to client stakeholders and directly to advertisers.
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Conduct call and email support for companies that advertise on the platform regarding technical issues such as troubleshooting general Pixel implementation, conducting Pixel verifications and onboarding new advertisers onto client’s measurement solutions.
Appropriately escalate issues which cannot be directly resolved, or require Product intervention.
Perform proactive and reactive analyses of technical integrations on advertisers webpages and present findings to client stakeholders and directly to advertisers
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Conduct call and email support for companies that advertise on the platform regarding technical issues such as troubleshooting general Pixel implementation, conducting Pixel verifications and onboarding new advertisers onto client’s measurement solutions.
Appropriately escalate issues which cannot be directly resolved, or require Product intervention.
Perform proactive and reactive analyses of technical integrations on advertisers webpages and present findings to client stakeholders and directly to advertisers
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Cross-Functional Support: Work closely with internal stakeholders to resolve security-related issues, support change requests, and ensure alignment with enterprise security standards.
Manage and prioritize Workday support tickets and requests, ensuring timely resolution and adherence to service level agreements (SLAs).
Collaborate with business stakeholders, HR, and IT teams to understand requirements, translate them into technical specifications, and implement Workday configurations.
Manage Workday release cycles, including planning, testing, and deployment of new features, functionalities, and patches.
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Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Accurately diagnose, categorise, prioritise, and escalate incidents and requests in line with service targets and operational standards.
Ensure seamless handovers to resolver groups and between shifts, with clear ownership, status updates, and next actions documented.
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