Provide pre and post-sales support for all self-service products, primarily supporting integration of eCommerce tracking capabilities on customer web and app platforms.
Conduct call and email support for companies that advertise on the platform regarding technical issues such as troubleshooting general Pixel implementation, conducting Pixel verifications and onboarding new advertisers onto client’s measurement solutions.
Appropriately escalate issues which cannot be directly resolved, or require Product intervention.
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Conduct call and email support for companies that advertise on the platform regarding technical issues such as troubleshooting general Pixel implementation, conducting Pixel verifications and onboarding new advertisers onto client’s measurement solutions.
Appropriately escalate issues which cannot be directly resolved, or require Product intervention.
Perform proactive and reactive analyses of technical integrations on advertisers webpages and present findings to client stakeholders and directly to advertisers
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Own, drive and lead the whole design and development technical execution, engineering standards compliance, and final validation of the product up to first delivery
Proactively identify potential technical bottlenecks, security risks, or engineering failures before they occur
Serve as the primary point of contact for the customer's technical team to discuss specification and engineering changes
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Payroll & Reimbursements: Securely execute monthly staff payroll processing and utilize digital expense workflows to verify and process employee claims.
Corporate Documentation: Maintain and organize critical company paperwork, including corporate vendor registrations, auto-billing setups, and formal tender submissions.
Stock Receiving & Inspection: Meet delivery drivers, accept incoming goods, and check items for damage or shortages against the delivery orders.
Inventory Control & Stock Counts: Conduct regular physical stock counts in the storeroom/pantry area to ensure physical inventory matches our digital system records.
Organizing & Shelving: Keep the stockroom neat, organized, and properly labeled. Restock pantry shelves/units efficiently using the First-In, First-Out (FIFO) method to minimize wastage.
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Department Support: Act as the central support pillar for the Sales Manager and Director, ensuring their daily schedules and departmental operations run like a well-oiled machine.
Full On-the-Job Training: Step-by-step guidance provided by our senior team.
Stable Compensation: Competitive basic salary (RM 2,300 - RM 3,500 based on experience) with EPF, SOCSO, and EIS contributions.
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Procurement Navigation: Lead complex RFP/RFI responses, ensuring all proposals align with government frameworks, data sovereignty laws, and ethical AI guidelines.
Cross-Functional Leadership: Partner with our Solution Architects and Data Scientists to design "Proof of Value" (PoV) pilots that demonstrate tangible ROI for private & public services.
Alliance Management: Leverage and grow partnerships with global cloud providers (AWS, Azure, Google) and local system integrators to accelerate market penetration
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Relationship & Account Management: Build long-term, trusting relationships with clients to ensure high retention rates, upselling opportunities, and referrals.
Deal Closure & Negotiation: Manage contract negotiations, handle objections with ease, and close deals efficiently to meet and exceed monthly and quarterly sales targets.
Market Intelligence: Stay updated on industry trends in EdTech, ERP, and general software development to position us effectively against competitors.
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Ruthlessly Organized: Chaos offends you. You bring order to ambiguity and anticipate bottlenecks before they happen.
Tech-Native Problem Solver: You reject manual repetition. If you have to do a task three times, you figure out how to automate it (Xero, WooCommerce, 3PL Portals, AI tools).
High Agency: A shipment is stuck? A 3PL vendor made a mistake? You don't wait for instructions. You troubleshoot, hold vendors accountable to their SLAs, and fix the system so it doesn't happen again.
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Relationship & Account Management: Build long-term, trusting relationships with clients to ensure high retention rates, upselling opportunities, and referrals.
Deal Closure & Negotiation: Manage contract negotiations, handle objections with ease, and close deals efficiently to meet and exceed monthly and quarterly sales targets.
Market Intelligence: Stay updated on industry trends in EdTech, ERP, and general software development to position us effectively against competitors.
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We are looking for a passionate and experienced Software Engineer (Full-Stack TypeScript) to join our growing engineering team.
You will be involved in designing, developing, and maintaining scalable enterprise applications using modern TypeScript technologies across frontend and backend systems. You will work closely with stakeholders and team members to deliver secure, high-performance, and reliable software solutions.
This role is ideal for engineers who enjoy solving complex technical challenges, building scalable systems, and contributing to architecture and technical decisions.
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Campaign Collaboration: Work closely with the marketing team to support product launches, events, and digital ad campaigns.
Market Research: Conduct online research on the latest industry trends to keep our content fresh and relevant.
We’re looking for a creative, trend-aware intern to join our growing startup team! If you live on social media, love storytelling, and want to learn how a brand builds its digital presence from the ground up, this role is for you.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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