Track and manage team performance against key service metrics, including SLA compliance, response times, claim resolution, and quality standards.
Promote a collaborative, high-performance team culture that reflects and reinforces Kärcher’s values.
Lead and oversee end-to-end customer order processing activities, ensuring timely and accurate fulfilment in close coordination with the Sales team.
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Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
Drive process improvements and implement best practices for efficiency and accuracy.
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