You will work across the entire stack — from frontend experiences and APIs to distributed systems, data infrastructure, LLM orchestration, agentic workflows, evaluation systems, and autonomous optimization loops.
The ideal candidate has deep hands-on experience with Claude/Anthropic models, agentic architectures, tool-use, multi-step reasoning, autonomous execution loops, and AI-driven self-optimization.
You should be comfortable asking: "How can we make the system improve itself rather than requiring an engineer to manually optimize every workflow?"
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CNS Worldwide Executive Search is looking for a Support & Field Services Engineer on behalf of our client, a specialised American-French technology company providing environmental monitoring and compliance solutions to the pharmaceutical, healthcare, laboratory, and medical device sectors.
This is an exciting opportunity for a hands-on technical professional who enjoys solving problems, working directly with customers, and travelling across the APAC region.
Based in Petaling Jaya, you will join a close-knit APAC team and gain broad exposure across technical support, field services, system implementation, customer training, and engineering projects.
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CNS Worldwide Executive Search is looking for a Support & Field Services Engineer on behalf of our client, a specialised American-French technology company providing environmental monitoring and compliance solutions to the pharmaceutical, healthcare, laboratory, and medical device sectors.
This is an exciting opportunity for a hands-on technical professional who enjoys solving problems, working directly with customers, and travelling across the APAC region.
Based in Petaling Jaya, you will join a close-knit APAC team and gain broad exposure across technical support, field services, system implementation, customer training, and engineering projects.
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Build system capabilities for new processes and new platforms, including system design, verification, pull-line network, server-related design, deliver planning documents and follow up implementation.
Conduct regular backend system checks, plan data archiving, and coordinate overall planning for new factories and new sites.
Bachelor’s degree or above in Computer-related disciplines; CET-4. Candidates with extensive working experience and strong competencies may be considered with a college diploma.
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You will be working closely with software engineers, data engineers, data scientists and product managers to ensure smooth deployment and operation of systems
Troubleshoot issues across production and non-production environments, conduct root cause analysis, and implement preventive solutions to strengthen platform reliability.
You will be identifying the resource inefficiencies, optimize platform performance and costs, and progress, risks, and recommendations to stakeholders.
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Apply DevOps / AIOps practices, with hands-on Shell and Python and BAT scripting.
Support public and private cloud environments, including cloud project delivery.
Work with APM & BCM tools (AppDynamics, Dynatrace) to troubleshoot applications and optimize performance; monitor systems using the Zabbix, Grafana, and Prometheus stack.
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Hands-on experience in DevOps / AIOps, skilled in Shell & Python scripting.
Solid knowledge of public cloud & private cloud, with cloud project delivery experience.
Experience with APM & BCM tools (AppDynamic, Dynatrace); able to troubleshoot applications and optimize performance. Familiar with Zabbix, Grafana, Prometheus monitoring stack.
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Produce analyses and mathematical models and draw design conclusions based on those.
Conduct or participate in technical reviews of requirements, specifications, designs, code and other artifacts. Contribute to design standards and support design re-use.
Create and maintain product documentation. Provide support to field and customers through InTouch. Provide user training as required.
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Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
Create a weekly report to send to the Info Systems Project Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.
Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
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This role requires working EMEA hours (3:00 pm – 12:00 am), with a shift allowance provided.
Database Development: Design and implement robust database structures, including tables, views,, indexes, packages, stored procedures and functions, using SQL and NoSQL technologies for (Oracle / MS-SQL / PostgreSQL) and their needed integration services.
Back-end Logic: Write, debug, and optimize complex stored procedures, functions, and triggers
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Collaborate and design solutions for challenging yet unique problems across hardware and software platforms, including servers, RAID, and various operating systems (Windows and Linux).
Participate in planning and coordinating significant technical investigations from problem statements to conclusions.
Creates design documents pertinent to the various phases of firmware development.
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Technical Leadership & Solution Ownership: Lead the technical direction of AI initiatives by driving architecture decisions, establishing best practices, mentoring team members, and guiding the end-to-end delivery of scalable AI solutions.
Collaboration & Delivery: Work with Product Owner, Developers, Quality Engineers and UX Designers to deliver the Virtual Companion. Contribute to sprint planning, code reviews and documentation.
Bachelor’s degree or above, with 5-8 years in software development and relevant experience in leading AI/ML development project
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Integrate and configure sensors, actuators, motion control systems, PLCs, HMIs, and machine vision systems to deliver reliable and cohesive automation solutions.
Lead system integration, testing, commissioning, debugging, and optimization activities at the company and customer sites.
Analyze complex control system issues, identify root causes, and implement effective corrective and preventive solutions to improve system reliability and performance.
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Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
Create a weekly report to send to the Info Systems Project Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.
Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
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Assess the commercial potential and technical readiness levels of internal R&D projects for potential spin-offs or new business incubation.
Bachelor's degree in Engineering (e.g., Electrical, Mechanical, Chemical, Software, Materials Science, Biomedical) or a relevant scientific discipline from an accredited institution.
Master's or Ph.D. in a relevant engineering or scientific field is highly preferred.
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Perform technical analysis, measurements, and investigations to support troubleshooting, commissioning, and performance improvement activities
Support customers and field service engineers with equipment optimization, troubleshooting, and technical problem-solving
University degree MSc/BSc in Mechatronics Engineering or a related field (mechanical engineering, electrical engineering) with proven mechatronics experience
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