Familiarity with project delivery involving warehouse conversion, brownfield developments, industrial facility upgrades, fit-out works, commissioning, and operational readiness activities.
Sound understanding of construction project lifecycle, including design development, procurement, construction, testing & commissioning, handover, and close-out.
Knowledge of Malaysian construction practices, local statutory requirements, building regulations, authority approval processes, and applicable industry standards.
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Act as escalation authority for complex system faults, incidents, and abnormal operating conditions, and lead root cause analysis to drive corrective and preventive actions
Ensure system logic, alarms, interlocks, and monitoring strategies support safe, efficient, and compliant operations
Govern system changes, upgrades, and enhancements in accordance with formal change management and technical governance processes
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Collaborate & Lead — Lead discussions and analysis with cross-functional departments to solve and prevent issues before they impact customers
Enable Customers — Provide knowledge transfer and technical guidance to customers, empowering them to better understand and leverage AppLogic Networks solutions
Communicate & Escalate — Serve as the primary liaison between customer operations and AppLogic Networks' Customer Support, Account Management, and engineering teams — managing escalations, status updates, and resolution timelines
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· Support user access management activities, including user access provisioning, modification, revocation, and maintenance in accordance with established access control procedures.
· Maintain and update user authority profiles and access records across designated systems.
· Conduct routine quality control (QC) reviews on testing documentation, test evidence, defect logs, and other related artifacts to ensure completeness and adherence to standards.
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Security & Governance: Implement enterprise security controls on-site, including IAM policy management, network security groups, encryption standards, and local regulatory compliance rules.
Operations & Troubleshooting: Perform real-time technical troubleshooting, root-cause analysis (RCA), and operational support directly within the client environment.
Client Engagement: Communicate technical progress, document architecture setups, and provide technical advisory to local stakeholder teams.
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