Implementation, Training, Troubleshooting, and Testing on Software App, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks. Training in IT end-user support and global shared services / call center environments highly desirable.The incumbent is expected to undertake the following duties and responsibilities:
Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.
Lead the ERP codebase revamp to support multi-region deployment, including Singapore localization, tax, currency, language, and compliance requirements.
Lead the ERP codebase revamp to support multi-region deployment, including Singapore localization, tax, currency, language, and compliance requirements.
Lead the ERP codebase revamp to support multi-region deployment, including Singapore localization, tax, currency, language, and compliance requirements.
Lead the ERP codebase revamp to support multi-region deployment, including Singapore localization, tax, currency, language, and compliance requirements.
Lead the ERP codebase revamp to support multi-region deployment, including Singapore localization, tax, currency, language, and compliance requirements.
Collaborate closely with Product Owners, business users, internal departments, and external customers to understand business requirements and translate them into scalable and practical software solutions.
Lead the ERP codebase revamp to support multi-region deployment, including Singapore localization, tax, currency, language, and compliance requirements.
Collaborate closely with Product Owners, business users, internal departments, and external customers to understand business requirements and translate them into scalable and practical software solutions.
Implementation, Training, Troubleshooting, and Testing on Software App, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.