Implementation, Training, Troubleshooting, and Testing on Software App, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
Distribute copies of approved purchase requisitions and Purchase Orders without pricing details to the Warehouse Department for receiving and stock arrangement purposes.
Ensure compliance with relevant financial regulations, accounting standards, and company policies. Collaborate with internal and external auditors during financial audits and assist in implementing audit recommendations.
ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks. Training in IT end-user support and global shared services / call center environments highly desirable.The incumbent is expected to undertake the following duties and responsibilities:
Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.
To resolves issues arising from actions or events involving administrative functions throughout the progress of a job from sale to billing of the customers.
Timely collect, consolidate, and report end-to-end material information throughout the entire supply chain to ensure effective material tracking and control