Gather information on areas of improvement and recommend changes to increase user satisfaction.
Log work tickets with external product vendors or support organizations. Provide end-users with a simple explanation of ways to use the systems in a more efficient manner.
Follow procedures for complex problems. This includes an evaluation of business and user needs, documentation of requirements, and translation into proper system specifications.
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Training and Advisory Services: Conduct end-user training (including preparation and delivery of training material), and provide advisory support on SAP Invoice to Pay process changes and Accounts Payable accounting
Documentation and Reporting: Maintain and review SOPs, Knowledge Base, and User Guidance, contribute to policy/procedure documentation, and perform reporting for finance management and external requestors
Service Transition and Project Participation: Manage or participate in RSS and global technology projects, focusing on functional analysis, testing (including scripted regression and coordination), and providing deployment support
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Manage Key Stakeholders: Identify and engage management-level stakeholders, acting as a trusted advisor to navigate conflicts and achieve alignment
Master Systems Thinking: Apply holistic systems thinking to provide enterprise-wide consulting advice, considering both micro and macro implications
Drive Technical Innovation: Use in-depth domain knowledge to recommend optimal, innovative technology solutions for sustainable business transformation
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Support the planning, execution, and delivery of R&D projects with a business unit for in-house or outsource development.
Execute partnerships with universities, industries, and government agencies to support collaborative research initiatives.
Prepare the R&D documentation for research activities, project developments, process optimizations, technical reports and presentations for internal and external stakeholders.
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Explore, find, research, and analyse resources, such as bank, regulator, or vendor documentation.
Perform data mapping and lineage analysis to propose new functionality or troubleshoot discrepancies between Finance source data and system generated reports.
Guide, coordinate, and prioritise tasks within cross-functional teams to ensure seamless execution of fixes, releases, lifecycle changes, configuration updates, and environment-related tasks.
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Product Wireframing: Collaborate with UI/UX designers to create low-to-mid fidelity wireframes and interactive prototypes using Figma or similar tools.
Sprint Management: Own the product backlog refinement in an Agile/Scrum environment, prioritizing tasks via Jira and documenting technical workflows in Confluence.
UAT & Delivery: Define User Acceptance Testing (UAT) criteria, lead UAT sessions with clients, and validate that the engineered solution matches the agreed-upon specification.
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Product Wireframing: Collaborate with UI/UX designers to create low-to-mid fidelity wireframes and interactive prototypes using Figma or similar tools.
Sprint Management: Own the product backlog refinement in an Agile/Scrum environment, prioritizing tasks via Jira and documenting technical workflows in Confluence.
UAT & Delivery: Define User Acceptance Testing (UAT) criteria, lead UAT sessions with clients, and validate that the engineered solution matches the agreed-upon specification.
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Support the planning, execution, and delivery of R&D projects with a business unit for in-house or outsource development.
Execute partnerships with universities, industries, and government agencies to support collaborative research initiatives.
Prepare the R&D documentation for research activities, project developments, process optimizations, technical reports and presentations for internal and external stakeholders.
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Job Summary We are looking for a highly technical Business Analyst with a strong background in AI/Machine Learning integrations and enterprise system architecture. In this role, you will bridge the gap between complex business requirements and cutting-edge technical execution. You will play a critical role in analyzing data workflows, designing system integrations, and collaborating with our engineering team to deliver scalable, AI-driven digital solutions that transform customer engagement, automate digital operations, and optimize financial processes.
Key Responsibilities 1. Requirements Engineering: Collaborate with stakeholders across product, operations, and engineering to gather business requirements and translate them into deeply detailed technical specifications, APIs schemas, data models, and functional workflows. 2. AI & Automation Integration: Identify opportunities to embed AI/ML models, predictive analytics, and intelligent automation into existing core workflows to drive operational efficiency and advanced customer insights. 3. System & Data Analysis: Perform deep-dive data and system analysis. Map end-to-end data pipelines, system dependencies, and integration touchpoints between internal platforms and external financial/enterprise systems. 4. Technical Documentation: Document and maintain comprehensive functional/nonfunctional requirements, technical process flows, sequence diagrams, use cases, and technical user stories. 5. Engineering & Architecture Liaison: Work hand-in-hand with software engineers, data engineers, and AI specialists to ensure solution designs are technically feasible, scalable, and secure. 6. Agile Delivery Support: Actively participate in sprint planning, backlog grooming, and technical validation, ensuring clear alignment on acceptance criteria. 7. Testing & Validation: Define technical parameters for User Acceptance Testing (UAT), lead complex bug triaging, and validate that delivered system behaviors exactly match defined technical specs. 8. Stakeholder Communication: Serve as the technical translator, effectively communicating complex architectural, data, and AI concepts to non-technical business units and vice versa.
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Translate business requirements into clear documentation for developers, testers, and system configuration teams.
Support the Finance team in system migration or transformation projects by ensuring process documentation is accurate and up to date.
Work closely with the Senior Finance System & Governance Specialist and project team members to align documented processes with system design and Finance requirements.
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