Drive automation using shell scripting and Ansible, support server migration and modernization projects, and act as the final technical escalation point
You will administer the Microsoft 365 environment, including Microsoft Entra ID, Exchange Online, Teams, and SharePoint, while managing user accounts, licenses, permissions, MFA, privileged access, and security alerts. You will support the full employee account lifecycle from onboarding through offboarding and maintain accurate system and operational documentation.
Coordinate with third-party vendors for system maintenance, issue resolution, and upgrade planning, and provide tier 2/3 end-user support for all supported tools
Configure and maintain monitoring thresholds, dashboards, alerts, logs, and escalation procedures; respond to alerts and service degradation before they become prolonged outages.