Are you passionate about optimising public service delivery and making a difference? Join our team and take a lead role in maintaining, enhancing and governing the public transport ticketing system to strengthen people-centric service delivery and ensure a future-ready public transport network that connects communities and places.
Responsibilities:
Oversee and govern transit ticketing systems to ensure operational stability, reliability, and compliance with the governance framework and policies.
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Propose/ review/ execute tenant-wide or localized system changes, with the objective to achieve harmonization with the global design;
Liaise with system vendors to resolve product-related issues, assess product limitations and workarounds, roadmap planning and partake in new innovation testing;
Support new feature releases through change impact assessment, UAT, change management and deployment;
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Collaboration: Work closely with cross-functional teams, including software developers, hardware engineers, and IT security professionals, to ensure a cohesive security strategy.
Security Reviews: Conduct regular security reviews and audits of systems to ensure ongoing compliance and identify areas for improvement.
Documentation: Maintain comprehensive documentation of security policies, procedures, and incident reports related to technical security systems.
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Assess performance and metrics reports from service providers, and manage risk and mitigation plans impacting commuters, operations and finance in collaboration with relevant stakeholders.
Coordinate with relevant stakeholders for incident response, review incident management reports, assess root cause analyses, report senior management and ensure timely implementation of corrective and preventive actions.
Manage new initiatives and technology refresh projects, such as cloud migration, to transform the transit ticketing system in alignment with emerging technologies.
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