Prepare and present technical proposals, Bill of Materials (BoMs), responses to RFPs, and presentations that clearly articulate the technical and business value of recommended solutions and services.
Clearly define assumptions, constraints, risks, and dependencies in presales documentation.
Conduct proof-of-concept (PoC) exercises and demonstrations to validate the feasibility of solutions.
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Prepare and present technical proposals, Bill of Materials (BoMs), responses to RFPs, and presentations that clearly articulate the technical and business value of recommended solutions and services.
Clearly define assumptions, constraints, risks, and dependencies in presales documentation.
Conduct proof-of-concept (PoC) exercises and demonstrations to validate the feasibility of solutions.
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Engage internal stakeholders to gather business and technical requirements for tool enhancements, process changes, reporting needs, and integration opportunities.
Coordinate enhancement requests end-to-end, from initiation to closure, ensuring clear tracking of requirements, actions, timelines, and stakeholder expectations across cross-functional teams.
Support Application Programming Interface (API)-related coordination for tool integrations, automation, and data exchange between ITSM tools and connected systems.
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Direct and lead to ensure fixed assets are maintained according to fixed assets’ policies, procedures and regulatory requirements, identification of impaired assets, and integrity of asset registers.
Implement and conform to applicable inventory accounting policies, internal control procedures, and generally accepted accounting principles including IFRS and statutory accounting requirements.
Ensure timely and accurate preparation and submission of intercompany billings in compliance with the corporate and relevant accounting requirements. Direct the team in reviewing and analyzing monthly recharge cost center or expenses to ensure the financial records accurately reflected the current status of transactions and events.
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Proactively monitor, investigate, and troubleshoot database-related incidents, delivering timely resolutions that minimize downtime and business disruption.
Develop and implement database backup and recovery strategies to ensure data availability and disaster recovery readiness.
Maintain accurate and up-to-date documentation of database inventory and Standard Operating Procedures (SOPs), and generate reports covering performance metrics, capacity planning, cost control, and growth projections.
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Security & Governance: Implement enterprise security controls on-site, including IAM policy management, network security groups, encryption standards, and local regulatory compliance rules.
Operations & Troubleshooting: Perform real-time technical troubleshooting, root-cause analysis (RCA), and operational support directly within the client environment.
Client Engagement: Communicate technical progress, document architecture setups, and provide technical advisory to local stakeholder teams.
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