What You'll Do: ️ Handle inbound and outbound calls professionally and efficiently Log and track customer queries in the ticketing system Provide accurate information and resolve issues within set timelines Escalate unresolved issues to relevant teams when necessary Follow up with customers to ensure their concerns are addressed Work on a 12-hour rotational shift schedule as assigned
What You'll Do: ️ Handle inbound and outbound calls professionally and efficiently Log and track customer queries in the ticketing system Provide accurate information and resolve issues within set timelines Escalate unresolved issues to relevant teams when necessary Follow up with customers to ensure their concerns are addressed Work on a 12-hour rotational shift schedule as assigned