Identity & Access Management: Execute basic Active Directory and Entra ID tasks, including password resets, account unlocks, and user access provisions.
Network & Connectivity Support: Troubleshoot basic local network, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and IP printer issues.
Asset & Lifecycle Management: Support user onboarding/offboarding, deploy workstations, install approved software, and maintain IT inventory records.
...
* Identity & Access Management: Execute basic Active Directory and Entra ID tasks, including password resets, account unlocks, and user access provisions.
* Network & Connectivity Support: Troubleshoot basic local network, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and IP printer issues.
* Asset & Lifecycle Management: Support user onboarding/offboarding, deploy workstations, install approved software, and maintain IT inventory records.
...
Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
...
Act as the first point of contact for basic network and Wi-Fi issues, resolving issues where possible and escalating more complex matters to the wider IT team.
Perform hands-on IT work, including cabling, equipment installation, device configuration, and basic hardware maintenance.
Work closely with the Office Administration and HR teams to support employee onboarding and offboarding, including account and device setup, device resets, and account closure.
...
Improve technology governance and visibility through accurate asset management practices that support compliance, lifecycle planning, and informed technology investment decisions.
Influence continuous improvement by leveraging technical expertise and insights to optimize support processes, elevate service quality, and contribute to a scalable and efficient IT environment.
3-5 years of hands-on experience providing end-user technical support in a corporate environment.
...
Operate life support control panels, gas distribution manifolds, medical locks and sanitation lock systems.
Maintain accurate LST operational logs, monitor life-support gas stocks and carry out routine inspection, maintenance and calibration of gas analysers and hyperbaric equipment.
Monitor gas cylinder pressure and inventory, and plan cylinder replacement schedules to ensure adequate gas supply.
...