Engage directly with customers to understand needs, address inquiries, and build relationships. Collaborate with partners, providing enablement and ensuring alignment with Quantum's solutions.
Prioritize exceptional customer experiences, driving business outcomes through innovative solutions. Build strong relationships with customers, partners, and internal teams.
Lead the design of innovative storage solutions across defined market verticals, leveraging the full Quantum product portfolio. Align solutions with customer outcomes, industry best practices, and market trends.
...
Translate complex client requirements into scalable solution designs, including Proof of Concept (POC) verification and traditional IT-to-public cloud migrations.
Provide strategic technical support and advisory services to customers
Establish and improve governance frameworks, including delivery playbooks, industry compliance standards, and project post-mortem review processes
...
Engage directly with customers to understand needs, address inquiries, and build relationships. Collaborate with partners, providing enablement and ensuring alignment with Quantum's solutions.
Prioritize exceptional customer experiences, driving business outcomes through innovative solutions. Build strong relationships with customers, partners, and internal teams.
Lead the design of innovative storage solutions across defined market verticals, leveraging the full Quantum product portfolio. Align solutions with customer outcomes, industry best practices, and market trends.
...
Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
Develop support operational documents to summarize common support issues.
...
Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
Communicate effectively with Asia Pacific regions and global counterparts, including headquarters, EMEA, and America, to capture market insights and ensure regional requirements are reflected in global product scopes.
Work with sales, marketing, and content development teams to implement effective strategies and ensure a unified vision for product development.
...
Documentation & Control: Act as project documentation controller, ensuring records are complete and up to date. Prepare and maintain local equipment documentation, drawings, and technical records. Ensure documentation complies with internal standards and audit requirements.
Condition Monitoring (CMS / CMT): Support occasional site visits for Condition Monitoring Service (CMS) and Condition Monitoring Testing (CMT). Assist service engineers during site activities where technical or documentation support is required.
Commercial: Creates standard quotation for project/service quotation as needed by the division
...
Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
...
Job PurposeTo provide day-to-day IT support to employees and assist the IT team in maintaining the company's hardware, software, network and IT systems to ensure smooth business operations.
Key Responsibilities:1. IT Technical Support - Provide technical support to staff for hardware, software and IT-related issues2. Network & System Support - Assist in monitoring the company's LAN, Wi-Fi, internet and other network facilities3. IT Security - Assist in maintaining antivirus, security updates and user access controls4. User & Helpdesk Support - Receive, record and follow up on IT complaints and service requests5. Documentation & Reporting - Maintain IT documentation, user accounts, system information and equipment records
Qualification: Diploma in Information Technology, Computer Science, Information Systems or related field.
...
Operational Governance: Maintaining operational governance of AI solutions by managing production stability, performance thresholds, and compliance requirements.
Stakeholder Collaboration: Collaborating with application operations, platform operations, engineering, architecture, and business stakeholders to design, deploy, and improve agent-based solutions. Compute Fundamentals: Demonstrates a deep understanding of compute concepts, including virtualization, containerization, operating systems, and system administration. Cloud Technologies: Experience with cloud platforms like GCP, AWS, and Azure, including their AI/ML services. Generative AI Experience with LLM and Generative AI and Google Cloud Products and services (e.g Vertex AI, Dialogflow, Gemini) ML Development: Experience with Machine Learning model development and deployment. AIML Frameworks: Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g. TPUs, GPUs), model architectures (e.g. encoders, decoders, transformers), and using machine learning APIs. Must have Associate Cloud Engineer (ACE) Certification Malaysia Software Engineering Professional PETALING JAYA, MY (0088) IBM Malaysia Sdn. Bhd.